Platform help for vendors
Frequently asked questions & answers and help documents
Common questions & answers
We've compiled a selection of the most frequently asked questions and answers about our e-procurement platform.
Please pay particular attention to our downloadable help documents and step-by-step video tutorials further down this page.
Is your question not included or not sufficiently answered?
Watch one of our recorded webinars or contact us at vendormanagement@simplesystem.com.
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General
How long does it take to register and set up my vendor account?
How will I be notified about a customer request?
I've received a customer request. How can I edit them?
How can I get help using the platform or with other questions?
Catalogues
Which catalogue formats are accepted on simple system?
Is it possible to set up an OCI punch-out catalogue via simple system?
Is product data classification required? If so, which?
Can I also set up a public catalogue from which all customers can buy?
Can my product portfolio be expanded on simple system at any time?
Is there a quantity limit for the delivered items in the catalogue or a maximum file size?
Can I also upload & update catalogues automatically via FTP?
Can simple system create a catalogue for me?
Prices
How can I store customer-specific prices?
If I deliver prices via a price list, do I still need prices in the catalogue?
Which price is shown to the customer — catalogue or price list?
Is it possible to retrieve prices from my system in real time and display them to the customer?
Can I also upload and update prices automatically via FTP via catalogue or price list?
Media & further information
How does uploading images to the simple system platform work?
How can I provide customer article numbers?
What additional information can I upload to simple system?
How can I provide information about minimum order values, shipping costs, or delivery terms?
How can I show availability for my articles?
Where can I find data reports regarding my vendor account?
How can I provide Follow-up documents in the platform?
Which order formats and transfer methods does simple system offer?
Download help documents
Hier finden Sie alle wichtigen Dokumente rund um simple system direkt zum Download.
Catalogue creation
More topics
Provision of catalogues, prices, and other data
Customers & orders
Video tutorials
Step-by-Step Instructions
Tap the video of your choice. This starts automatically.
To enlarge the video, use the arrow icon in the top right corner.
Catalogues
Price lists
Article number lists
Availability & delivery times
Media repository
Customers
Users
My company
Information texts
Data exchange
Reports
Provision of Follow-up documents
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